This page provides help with the most common questions about our store. If you cannot find the answers to your questions then don't hesitate to contact us.
Is it legit to buy cigarettes on this website?
It's not allowed to send cigarettes by post. However, buying cigarettes you do not violate the law, because the number of cigarettes sent is very small.
Are these cigarettes genuine or fake?
All the brands we sell are 100% genuine. They are produced in other countries with a lower excise tax on tobacco products.
What is the delivery time?
Delivery usually takes from 6 to 10 days. Sometimes this period can be increased. For example, due to a large number of orders or the lengthy procedure of customs control.
In which country are cigarettes produced?
We mainly sell cigarettes made in Eastern Europe countries.
What is the likelihood that customs will find cigarettes?
In about 90% of cases, parcels successfully pass the customs control. But it should be remembered that the smaller the parcel, the greater the chance that it will be released from customs.
If I do not receive my order, will I have a refund?
If your order was insured you'll receive a full refund. Uninsured orders allow you to save money, but at the same time, you lose the opportunity to have a refund in case of seizure. Read more about insurance.
Will I have a tracking number?
Yes. Each parcel has a tracking number. As soon as your order is sent, you will receive a notification email containing the tracking number.
I'm looking for rolling tobacco. Do you have it in stock?
Sorry, we do not sell rolling tobacco.
Can you send me cigarettes if I live in a different country and not in the UK?
Yes, we can send the parcel to any country.